Change Order Details
Please place your order carefully as we are unable to change or update a delivery address or products once an order has been processed, so please be sure to check your delivery and product details prior to submitting your order. When the delivery address has been supplied incorrectly or the incorrect product is chosen, the cost of having the item(s) re-delivered will be charged to the customer. Please email us at admin@riseabovecbr.org.au for further instructions.
Product & Specifications
Features and specification of products described or depicted on the website, are subject to change without notice. All images are for illustration purposes only and may vary from the product received. Size of each product on this website are not shown in their actual size.
Prices & GST
All our prices are in Australian Dollars (AUD). Prices are subject to change without notice. GST is included in all eligible products, however once an item which attracts GST is purchased, GST will apply to the whole of the postage and handling.
Payment
All payments must be finalised prior to delivery of goods. Rise Above does not accept cheque, cash or vouchers for online payments. If you wish to use one of these payment methods, please visit us at 21 Cooma Street QUEANBEYAN NSW 2620.
Providing Feedback
When providing feedback, please let us know the following information: Your Name and Email Address, Brief description of the issue and date of purchase (if applicable), Order Number, Product name and serial number (if applicable).
Contact Us
If you have any questions or feedback, please call our office on (02) 6297 1261 or email us at admin@riseabovecbr.org.au - Our team aims to respond to your inquiry within 24 business hours.
Refund policy
We have a 12-day return policy, which means you have 12 days after receiving your item to request a return or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@riseabovecbr.org.au - We’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We do not offer refunds unless the item is faulty. However, a credit note will be issued for returns if your size is not available. We will notify you once we’ve received and inspected your return, and let you know if the refund or credit note was approved or not. If approved, you’ll be automatically refunded on your original payment method, or a credit note will be sent via email. Please remember it can take some time for your bank or credit card company to process and post the refund too.